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Refund & Returns Policy
At SonGyan Wear, we want you to have the best shopping experience. If you’re not completely satisfied with your purchase, we offer a 14-day return and refund policy from the date of delivery.
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- Items must be unused, unwashed, and in their original packaging with tags intact.
- Returns must be initiated within 14 days of receiving your order.
- Items on sale or clearance may not be eligible for returns.
How to Initiate a Return?
- Contact Us at sonu@songyanwear.life or call +91 8882512179 with your order details.
- Our team will guide you through the return process and provide the return address.
- Ship the item back to us in secure packaging to avoid damage.
Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be credited to the original payment method or as store credit.
- Shipping charges (if any) are non-refundable unless the item was damaged or incorrect.
Exchanges:
If you need a different size or color, you can request an exchange instead of a refund.